Replacement car rental while yours is in the shop

When your car is being repaired after a collision or a theft, your auto policy may pay for a replacement car. CarmaCars can bill your insurance company directly for the days your adjuster approves, deliver the car to your home or the body shop, and collect it when your own car is ready. You pay only what your insurer does not cover, such as the deposit or days beyond the approval.

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What we need from your adjuster

Ask your adjuster for the claim number, the number of days they approve and the daily amount they will pay. Send us those with your request, or ask the adjuster or the body shop to contact us. We confirm the car and the dates and send the invoice for the approved part to the insurer.

What we need from you

The same as any rental: a valid Ontario G2 or G licence, a credit card in your name for the deposit, and your signature on the rental agreement. If the repair takes longer than the approval, tell us and your adjuster early. Extra days are yours to pay unless the insurer extends the approval.

Delivery to you or the shop

We can bring the car to your home, your work or the body shop, so you are not left without a car between the drop-off and the pickup. When the repair is done, we collect our car from wherever suits you.

Questions

Will my insurance pay for a rental car?

It depends on your policy and the claim. Many policies include a replacement vehicle while your car is repaired. Your adjuster can tell you what you are covered for.

Can you bill my insurer directly?

Yes, for the days and the daily amount your adjuster approves. You pay the deposit and anything the insurer does not cover.

Can you deliver the car to the body shop?

Yes, to any address in Toronto and the GTA, for the car's delivery fee.

What if the repair takes longer?

Ask your adjuster to extend the approval. Days past the approval are charged to you at the car's rates.

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