Straight answers.

You send a request with the car and dates. A person checks it and sends back the full price. If you approve, you sign the rental agreement online and pay. That is when the booking is confirmed. See every step.

No. No card, no payment, no hold. You pay only after we confirm the car and the price and you approve.

We reply within 2 hours. We are open 24 hours, every day, so that holds at night and on weekends too.

Any time, day or night, with at least 2 hours’ notice. Each car needs 2 hours between bookings for cleaning and checks, so a car returned at 10 a.m. is free again from noon.

No. The price we send is an offer that stays open for 24 hours. The car is booked only when you approve, sign and pay. If someone else pays for the same car and dates first, we tell you and offer another car or other dates.

The offer we send stays open for 24 hours. After that, ask again and we will check the car and price once more.

It is an estimate built from that car’s real rates and the standard fees. The confirmed price we send you is the one that counts. You see the total with HST, the deposit and the agreement before you pay.

A day is 24 hours from your pickup time, and a part day counts as a day. For 1 to 6 days, each day costs the daily rate, or the weekend rate if it starts on a Friday or Saturday, and the total never exceeds the weekly rate. For 7 to 29 days, each day costs one-seventh of the weekly rate, never more than the monthly rate. 30 days is the monthly rate.

30 days in one booking. To keep the car longer, you make a new booking and sign a new agreement before the current one ends.

Ask before your return time. An extension counts only when we confirm it in writing and you have paid for it. The whole booking is repriced at its new length and you pay the difference.

18 or older at pickup, with a G2 or G licence. That applies to every car.

Yes, for each day, with no maximum. Usually $35 a day for ages 18 to 20 and $20 a day for ages 21 to 25. Some cars set their own; it is on the car’s page.

Yes. We accept Ontario G2 and G licences. The licence has to be valid for the whole rental.

Possibly. Other licences are reviewed by a person before we confirm. Choose “Something else” in the request and we will tell you.

Yes, as an additional driver: 25% of the car’s daily rate for each day, with no maximum. They meet the same age and licence rules, pass the identity check and sign the agreement.

Each driver sends a photo of their licence, front and back, and a selfie holding it. We need this at least 24 hours before pickup. If we cannot verify a driver, we refund what you paid.

Yes. Coverage bought through CarmaCars is priced in your offer, for your car and the driver’s age. A third-party provider supplies it, and we send its terms before you buy.

Third-party liability coverage is included in every rate, at the minimum limits Ontario law requires. It does not cover damage to the rental car.

One of three: OPCF 27 on your own auto policy, rental coverage on your credit card (with the rental paid on that card), or coverage bought through CarmaCars. Compare them.

An endorsement on an Ontario auto policy that extends your coverage to vehicles you rent. Your insurer or broker can tell you if you have it and send you proof.

If the damage costs under $2,500, you pay the repair at cost plus a $50 administration fee. If it costs $2,500 or more, we claim on our fleet policy and you pay the $2,500 deductible plus a $75 administration fee. Your coverage option is how you recover that.

Call our 24-hour line, 647-575-3377. Roadside assistance for mechanical breakdown is included. If the breakdown is not your fault, we give you a replacement car or refund the unused time.

Through our online checkout, with a credit card in the renter’s own name. That card stays on file for the rental.

$500, $1,000, $2,500 or $5,000, set per car. Each car’s page shows its own.

About 1 hour before pickup. For rentals of 7 days or less it is a hold on your card. For longer rentals it is charged and later refunded.

We release the balance within 7 business days after you return the car. If a toll, ticket or claim is still open, we can hold back the amount we expect it to cost for up to 30 days.

Rates and fees are shown before 13% HST. Your estimate and your confirmed price show the HST and the total.

Yes, anywhere, including Toronto Pearson International Airport and Billy Bishop Toronto City Airport. Each way costs the car’s delivery fee plus the distance from our location, priced in your offer. An airport surcharge may apply. How delivery works.

At our location, at the car owner’s location where the car offers it, at an address we deliver to, or at the airport. You choose in your request.

Your original licence and the physical card you paid with. We hand the car only to the renter, in person.

There is a 30 minute grace period. After that you owe the rental charge for each extra day or part day, plus a late fee of $25 an hour counted from the return time. If you know you will be late, ask for an extension first.

Return it with the same level it had at pickup. Otherwise we refuel at the pump price plus 25%, or recharge at $10 per 10% of battery, plus a $25 service fee either way.

Each car has a daily allowance, shown on its page, multiplied by the days you book. Each car also has its own rate for extra kilometres, from $0.25 to $1.50 each.

Only with our written consent. Ask in your request.

With our approval, yes. Mention it in the request. Service animals do not need approval. A pet cleaning fee of $150 applies if the car comes back with hair, odour or soiling.

No. A $300 fee applies if there is evidence of it.

You do, including Highway 407 ETR. If one reaches us, we pay it and charge you the amount plus $15 per toll invoice or $40 per ticket, with a copy of the notice.

Yes. Every car has a GPS tracker that records location, speed and distance for the whole rental. It does not record sound or video. The car’s owner can see its location. Read how tracking works.

95% back if you cancel within 24 hours of booking and 48 hours or more before pickup. 75% back at 48 hours or more. 50% between 24 and 48 hours. Nothing inside 24 hours or for a no-show. Full policy.

You take 10% off the rental charge and give up the refund if you cancel, miss pickup or return early. If we cancel, you still get everything back.

If we cannot supply the car you booked or a comparable one you accept, we refund everything you paid.

No. Returning early earns no refund.

Two monthly fees for each car: an insurance fee and a tracker fee. They are due every month whether the car is rented or not. Before the car goes live you pay the first and last month’s insurance fee and a tracker install fee. The amounts depend on how many cars you have with us and are confirmed on a call. There is no security deposit.

On the 10th of each month for the month before, with a statement for each car that lists every rental and deduction. Your payout is the rental charge plus mileage overage fees, less our revenue share, which is agreed with you before you sign.

Yes, whenever it is not booked. You book it like a renter and sign the same agreement, but you pay no rental charge, fee or deposit. A renter’s confirmed booking comes first.

From its enrolment date the car is listed on our commercial fleet policy. We manage every claim, and repairs are done only at shops we approve. You are not paid for the time a car is off the road.

No. You can take any car out of the program with 30 days’ written notice. If it is on a rental when the notice ends, it leaves when that rental does.