Customer Service Coordinator (Remote)
Be the first reply every renter gets: calls, texts, WhatsApp, email and website chat within 15 minutes, quotes and offers, follow-ups and licence checks. Full time from 9:00 am Toronto time.
At a glance
- Where
- Remote
- Type
- Contractor, full time
- Pay
- US$400 a month, full time: 6 days a week, 10 hours a day
About five minutes. If your answers fit, you book a 15-minute call right away.
CarmaCars is a Toronto car rental company. You are the first reply every renter gets: fast, accurate and friendly, on our portal, phone line, WhatsApp, email and website chat.
What you do
- Answer every call, text, WhatsApp, email and website chat within 15 minutes
- Turn enquiries into quotes from our rate sheet and send booking offers
- Follow up on unpaid offers and on people who started a booking and stopped
- Check driver's licences and insurance coverage before pickup; chase renters for missing details
- Handle extension and cancellation requests and questions during a rental
- In quiet hours: post our cars on Facebook Marketplace and classified sites, and reach out to car owners who may list with us
What you need
- Two years of phone and chat support for North American customers
- Clear, neutral spoken English
- Accurate quoting under time pressure; you follow scripts and never invent a discount
- Your own computer, headset, backup internet and power
- No work for another car rental business serving Ontario
Hours
Full time: 6 days a week, 10 hours a day, starting 9:00 am Toronto time (night in Manila), weekends included. Independent contractor, 30-day paid trial.
Pay
US$400 a month, full time: 6 days a week, 10 hours a day
How we hire
- Apply online. A few questions about the role, about five minutes.
- Book a call. If your answers fit, you pick a 15-minute call (we show Toronto and Manila time).
- Talk to us. We decide within two days and write to everyone.