Apply: Customer Service Coordinator (Remote)

About five minutes. US$400 a month, full time: 6 days a week, 10 hours a day. Remote.

Your application

About you

Full name

Mobile number

We call or text this number about your application.

Name on your Indeed profile, if different optional

About the role

1. This role is full time: 6 days a week, 10 hours a day, starting 9:00 am Toronto time (night in Manila), weekends included. Can you work this schedule?

Yes, I can work this schedule every weekNo

2. The pay is US$400 a month. This rate is firm and not negotiable. Do you understand and accept it?

Yes, I understand the rate is firm and I accept itNo

3. What is your internet connection where you will work?

Fiber or cable, 25 Mbps or faster, plus a backup connectionFiber or cable, 25 Mbps or faster, no backupSlower than 25 Mbps, or mobile data only

4. Your latest speed test (download and upload, in Mbps)

5. What is your backup if the power goes out?

A generator, inverter or power stationLaptop battery onlyNone

6. How is your spoken English with North American customers?

Fluent: I handle calls on my own every dayGood: I can handle most callsBasic: I am more comfortable in writing

7. Years of phone and chat support for North American customers

Under 1 year1 to 2 years2 to 4 years5 years or more

8. Describe your most relevant job: the company, what you did every day, and for how long.

9. Which of these have you used for work? optional

Choose all that apply.

10. Which social media and listing work have you done for a business? optional

Posting on Facebook MarketplacePosting in Facebook groupsInstagram posts and storiesTikTok videosReplying to messages and comments for a businessDesigning posts in CanvaPosting on classified sites (Kijiji, Craigslist or similar)

11. What are you best at? Tell us your three strongest skills for this role.

12. What does CarmaCars do?

Sells used carsRents cars to customers in TorontoRepairs carsA ride-hailing app

13. In your own words, what will you do on a normal shift in this role?

14. Three chats and a call arrive together. What do you do?

Answer the call and let the chats wait until it endsReply only to the newest chatAcknowledge every one inside 15 minutes, use the templates and log each

15. Will you work other jobs or clients alongside this role?

No, this would be my only jobYes, part time, outside these hoursYes, during these hours

16. Is any of your other jobs or clients a vehicle rental business?

NoYes, one serving Ontario

17. Are you studying right now?

NoYes, with classes outside these hoursYes, with classes during these hours

18. Your highest education

High schoolSome collegeCollege degreePostgraduate

19. School and course (or field of study) optional

20. Are you looking for a long-term career or a short-term job?

A long-term career, growing with one companyA job for now

21. Would you like to move to Canada one day?

YesMaybeNo

22. Earliest start date

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